TERMS OF USE FOR THE APP
Updated August 17, 2026
1. APPLICATION PROVIDER
The Coubonga app (“App”) is maintained and provided by Coubonga Oy (Business ID 3341721-6, address: Rautionkatu 2 A 30, 90400 Oulu), hereinafter referred to as “Coubonga” or “we.”
2. TERMS OF USE
The Terms of Use constitute an agreement regarding the use of the App between you—that is, the person using the App (hereinafter “User” or “You”)—and Coubonga. The agreement formed by these Terms of Use supersedes all prior agreements or expressions of intent between you and Coubonga regarding the App.
In order to use the App, you must accept the Terms of Use as binding upon you within the App. If you do not accept these Terms of Use, you are not authorized to use the App. By using the App, you accept the Terms of Use in effect at any given time and agree to comply with them, as well as with any instructions that may be provided separately within the App. Coubonga may make changes to the Terms of Use from time to time. If you do not accept the Terms of Use, you must stop using the App.
3. YOUR RIGHTS OF USE
We grant you a personal right to use the App in accordance with these Terms of Use (“License”). Your License to use the App at the basic level is free of charge but is neither exclusive nor transferable to a third party.
Your license is valid until further notice. You can terminate it at any time by uninstalling the App from your mobile device.
We reserve the right to terminate your access if, in our opinion, you use the App or its content in a manner that violates the Terms of Use, the law, or accepted standards of conduct. You may not:
All ownership and intellectual property rights to the app belong to Coubonga or its partners. Coubonga is not responsible for the intellectual property rights of material produced by third parties, nor for any claims that may arise in connection with such material.
Copying, distributing, modifying, or commercially exploiting the application, its features, content, or design in any way without Coubonga’s express written permission is prohibited, except as provided for in the Copyright Act (404/1961). The user is solely entitled to use the application in accordance with these terms and conditions.
4. YOUR RESPONSIBILITY
You are responsible for acquiring, paying for, and ensuring the proper functioning of the hardware, software, and communication and data connections required to use the Application.
You must follow the usage, safety, and other guidelines in effect at any given time when using the App.
You are fully liable to Coubonga, other users, and third parties for any damages caused by your use of the App in violation of the Terms of Use, any other applicable terms and conditions, or the law or good faith.
5. RIGHTS TO THE APPLICATION
Coubonga provides the app and its content “as is.” Coubonga reserves the right at any time to modify the app or any of its content, including these Terms of Use, without prior notice or liability. Coubonga has the right at any time, among other things, to change, modify, add, or remove parts of the app, as well as to convert free sections of the app into paid sections or vice versa.
Coubonga also reserves the right at any time to suspend or terminate the provision of the app, its content, or any part thereof entirely, or to restrict the use of the app or any part thereof. If a user has acted in violation of these Terms, the terms or instructions provided separately within the App, or applicable laws or good customs, Coubonga has the right to block the user’s access to the App and prohibit future use of the App.
6. CONTENT PROVIDED BY THIRD PARTIES
The application may contain links to online services owned and operated by third parties or other information produced by third parties. Coubonga has no control over these linked services and does not monitor or verify their content. Coubonga is not responsible for the content, accuracy, reliability, or security of these linked services.
Using links to external websites and services will take the user away from the app, and the user accesses the linked pages and services at their own risk. Users are advised to carefully review the linked service’s own terms of use before beginning to use that service. Links within the app to external services and external links to the app do not imply any relationship between Coubonga and the linking or linked third party.
Coubonga is not liable for any damages or expenses resulting from the unauthorized modification of its electronic services, nor for any loss or other damage arising from the use of these electronic services, loss of access or loss of data in connection with the use of the services, nor for any damages resulting from service interruptions.
Coubonga is not liable for any consequential damages arising from the use or quality of the app or the information it contains.
7. YOUR INFORMATION AND ITS USE
In order to use the App, you must provide the information required to use the App. Such information may also include your personal data. In addition, the App collects information related to your location and movements if you give your explicit consent. You may withdraw your consent at any time.
You can check and update your own information in the app.
Your personal data will be stored in Coubonga’s customer database. It will be processed in accordance with the Terms of Use, the customer database privacy policy, and service-specific privacy information. We and our subcontractors have the right to process your personal data in accordance with the EU General Data Protection Regulation, other applicable legislation, and official guidelines, in the ways described in more detail in the Privacy Policy and related privacy information.
We handle data with care and security, and we require the same from our subcontractors and partners. We collect our customers’ personal information so that we can provide smooth and seamless shopping experiences. We provide details about the collection and processing of personal information in our Privacy Policy and related information.
You may give Coubonga permission to send you marketing messages related to our business or services. You may revoke your consent to receive marketing communications at any time if you wish. Customer communications that we send to manage an existing customer relationship are not considered direct marketing.
USERS UNDER 16 YEARS OF AGE
The App may be used by users who are at least 16 years old. Users under 16 may use the App only if their guardian has given permission. By using the App, you represent that you are at least 16 years old or that you have your guardian’s consent to use the App and to the processing of your personal data.
8. LIMITATIONS OF LIABILITY
Although we do our best, we cannot guarantee that the App will always be available to you without interruption. The App may experience service interruptions, unavailability, or errors or omissions in the App or its content due to, for example, maintenance work on the App, technical issues, or other similar reasons, or data transmission problems caused by third parties.
The right to use the App is granted to you on an “as is” basis. We do not guarantee that the App will meet your requirements or function in all operating environments.
We are not liable to you or any third party for errors, delays, or damages resulting from your use of the App in violation of the instructions or regulations, or that are otherwise caused by you.
We are not liable for any claims, demands, or actions brought against you by third parties, nor for any damages resulting from the loss or corruption of data, regardless of the cause of such loss or corruption. We are not liable for any error, delay, or failure to fulfill contractual obligations to the extent that such failure is due to force majeure. Force majeure is defined as an event that prevents the fulfillment of obligations or makes such fulfillment unreasonably difficult within the specified time frame. Such events include, among others, war, insurrection, pandemic, epidemic, natural disaster, general disruptions to energy supply or transportation, disruptions to public telecommunications networks, labor disputes, fire, a material restriction imposed by a government authority, or any other equally significant, unusual, unforeseeable, and cause beyond Coubonga’s control. We are also not liable for any error or delay on the part of our subcontractors caused by a force majeure event. We will notify you of a force majeure event as soon as possible after it comes to our attention.
Direct Damages: You are entitled to claim compensation only for direct damages caused by an error or delay in the Application. Direct damages include, among other things, reasonable travel, postage, and telephone expenses incurred in resolving the error.
Consequential Damages: We are not liable for any consequential damages arising from an error or delay in the App or from the use of the App. Consequential damages include, for example, loss of income or loss of use that you might incur as a result of, for example, an interruption in the App’s service.
9. GOVERNING LAW AND JURISDICTION
These Terms of Use are governed by Finnish law. If a dispute cannot be resolved through negotiation, it shall be resolved in the first instance by the Oulu District Court.
A consumer customer may also submit the dispute to the competent district court, as determined by the customer’s place of residence, or to the Consumer Disputes Board for resolution.
10. DATA SECURITY
The online environment is not completely secure. The user is responsible for properly managing the security of their own information systems. The user is also responsible for acquiring and maintaining the devices and connections necessary to use the Application, and for ensuring that they do not cause harm, disruption, or damage to Coubonga or third parties. The user agrees to notify Coubonga immediately if they suspect or discover that their username is being misused.
11. COUPONS
The app may offer users promotional coupons. The benefits or coupons offered are available to the user as specified by the third party that issued the coupon, and Coubonga bears no responsibility for this in any way. The third party that published the coupon, not Coubonga, is responsible for the coupon’s content, the success of its redemption, the accuracy of the coupon information, the authenticity of the discount, and other related matters. The appearance of coupons to users is based in part or entirely on chance. Coubonga is in no way responsible for the value, quality, or suitability for the user of the coupons displayed to the user. Special coupons in the app are also displayed to users randomly; neither the user nor the app can influence their appearance, and therefore the app cannot be held responsible in any way for how they are distributed among users.
12. DIGITAL STAMP BOOK
The app may include a digital stamp passport (“Stamp Passport”) in which the user can collect stamps to earn a benefit specified by a partner (“Target Benefit”). Stamps are awarded in accordance with the terms and conditions separately defined by each partner, for example, in connection with a purchase. The content, value, validity, and redemption terms of the Target Benefit are determined by the partner offering the Target Benefit, and Coubonga is not responsible for these in any way.
Stamps and the Stamp Pass are personal. They may not be transferred, sold, exchanged for cash, or given to another user. Accumulated stamps or the Destination Benefit have no monetary value.
Users must not misuse the Stamp Card or attempt to gain an unfair advantage from it. The following, among other things, are prohibited:
If Coubonga or a partner detects or has reasonable grounds to suspect misuse of the Stamp Pass or conduct that violates these terms and conditions, the law, or good business practices, Coubonga has the right to invalidate individual stamps, entire Stamp Passes, and rewards that have already been granted; to deny redemption of a reward; and to restrict the user’s access to the Stamp Pass or close the user’s account. In such a situation, the user is not entitled to compensation.
Coubonga and the partner offering the destination benefit have the right to modify the content of the Stamp Pass, the destination benefit, and its redemption terms, as well as to suspend or terminate the Stamp Pass. We will endeavor to notify users of material changes within a reasonable time, for example, through the App. These changes will not affect rewards earned based on a Leimapassi that has already been fully collected; users may redeem these rewards during their validity period.
13. CONTACT INFORMATION
Coubonga, Inc.
Business ID: 3341721-6
Coubonga's website: www.coubonga.com
Visiting Address: Rautionkatu 2 A30, 90400 Oulu
Email: info@coubonga.com
